We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item needs to be returned in the same condition that you received it, with all items included in the original box, and in its original packaging. You’ll also need the receipt or proof of purchase. We do not cover the logistic of the return process.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Business Address: 13423 Blanco Rd San Antonio TX 78248 United States
Phone: +1 646-651-7892