Shipping policy
All orders are processed within 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We will choose the most suitable and reliable shipping carriers (FedEx, DHL, USPS, UPS, etc) to deliver your order.
The type, quantity, and weight of your package may vary, and as such, the cost may vary. Shipping costs also vary depending on your location and desired shipping speed. To get an actual shipping quotation, please add your selected items to your shopping cart, and enter your shipping address on the checkout page. The following table shows the cost of our most common shipping package:
| Shipment method | Estimated delivery time | Shipment cost |
| Standard | 7-15 business days | Free |
| Express | 3-5 business days | $6.99 |
* Delivery delays may occasionally occur due to uncontrollable circumstances.
Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
International Shipping
We ship worldwide. We cannot ship to the very few restricted countries, due to import/export regulations: Sudan, and Syria.
Customs, Duties, and Taxes
For most of the time, there will not be any additional customs imposed on your order. If custom taxes do occur, we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Business Address: 13423 Blanco Rd San Antonio TX 78248 United States
Email: contact@moonside.design
Phone: +1 646-651-7892